Insurance Verification
- Verify benefits and eligibility for patients
- Verify Medical and Dental insurance as needed
- Create/Upload insurance verification & benefits document in patients account
- Obtain verification for patients scheduled same day
- Customize verification process for your practice
Patient Aged Receivables
- Send statements to patients on cycle billing rotation
- Send Text messages to patients regarding balance
- Send letters to patients regarding outstanding balance
- Set up special phone number for patients to call regarding account/billing questions (optional)
- Set up email with practice in order to send and receive emails via office
Insurance Claims Submission
- File initial insurance claim w/in 24 hours of procedure via electronic or paper
- File Medical and/or Dental claims depending upon the patients coverage
- File insurance for procedures completed in the Office and/or Hospital
- File pre-treatment estimates as required or as needed
- Audit and Verify doctors notes correspond with procedures being charged to ensure accuracy of claim being submitted
- Audit and Verify patient insurance demographics are entered correctly
- Attach and Send appropriate documentation and X-rays electronically
Insurance Aged Claim Tracking
- Run reports within practice management software for list of unpaid insurance claims
- Verify by website or phone call reasons claim is unpaid
- Correct claim errors and resubmit to insurance
- Resubmit claims with appropriate documentation in order to get claim processed by insurance
- Track errors in order to train team members on correct data entry and claim submission protocols for specific insurance companies.
- Provide documentation in patients account within the practice management software on the status of the claim
- Provide a monthly dashboard to show progress
